Tenant Satisfaction Measures (TSMs)
TSM have been introduced by the Regulator of Social Housing to assess how well housing providers like us are doing at providing good quality homes and services.
Tenant Satisfaction Measures (TSM) Reports
How we measure customer satisfaction
We measure our performance against five themes, with an overall satisfaction rate, by carrying out surveys with customers and asking you how you feel about us as a landlord.
This gives us a chance to address any issues and improve our service to you. We know we don’t always get things right and when that happens we want to sort it out.
We share the results here every three months so you know how we are doing.
Read our latest report You said, we did (End of year) 2024/25
Have your say about whg
An independent company called Acuity Research & Practice carries out our annual Tenant Satisfaction Measures (TSM) survey.
You may receive a phone call from 01922 905315 inviting you to take part. If you’d prefer, you can ask for a link to complete the survey online instead.
The survey is confidential and your feedback helps us understand what we’re doing well and where we need to improve.
If you’re contacted, please take a few minutes to share your views.
