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Rent and charges

The rent you pay goes towards managing and maintaining homes, as well as investing in our communities. Your rent is due in advance. If you are having problems paying your rent, we are here to help.

Manage your rent account online

We’ve made it easy to manage your rent payments online. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number.

Make a rent payment

Set up a Direct debit

See your rent account

Making payments

You can pay your rent weekly, fortnightly or monthly on the day that suits you. As part of your tenancy agreement we do ask that you stay one payment ahead, and your account is kept out of arrears.
You can pay by Direct Debit, online or by calling us.

Set up a Direct Debit online

Make a secure payment online

Weekly

Due in advance on Mondays

Fortnightly

Due in advance every two weeks, payable on Monday

Monthly

Due in advance on the first Monday

How rent and charges are calculated

Pay online The quickest, easiest and safest way to check your rent account and make payments is online. Sign up or sign in to get started Direct Debit Make paying your rent simple with a regular Direct Debit. It is safe and secure and you can choose a regular date when payments will be taken, so you know when your money will leave your account. You can set up your Direct Debit online today. Simply sign in or sign up using your name, date of birth and National Insurance or rent account number. Then follow the instructions to set up your Direct Debit. Call us Call us to make a payment over the phone on 0300 555 6666 (Monday-Friday 8am-6pm, Saturday 8am-1pm).

Your rent payment is due in advance. It is important that you keep up to date with your rent, as it is part of your tenancy agreement. But if you are struggling to keep up with your payments, please get in touch with us straight away so we can discuss how we may be able to support you. Our priority is keeping you in your home, so we will do our best to work with you to resolve the situation.

Recent payments may take up to three days to appear in your account. It may also appear in arrears if you pay by direct debit but the latest payment has not yet been taken. You should also be making every effort to bring your account into one payment in advance, to be in line with your tenancy agreement. This will ensure that your account will never be in arrears as long as you are maintaining your regular payment.

Rent and service charge policy

We aim to keep rents and service charges affordable and on average, our rents are much less than customers would pay in a similar privately rented home.
We write to customers, usually during February, to explain any changes to your rent and service charges that will apply from April of the same year.
The information on this page is a summary of our full rent and service charge policy.

Rent and service charge policy PDF

Universal Credit

If you receive Universal Credit you will need to arrange your own rent payments. If you owe more than two months rent (or one month, if you have not paid your rent on time in the past) we can request rent payments on your behalf directly from your Universal Credit.
For more information or support applying for Universal Credit you can email or call us on 0300 555 6666.

Email our rent team

Home contents insurance

We offer a special home contents insurance service exclusively for our customers at an affordable cost. Whether you are a new whg customer or just looking for some peace of mind, you can take out home contents insurance to protect your home and belongings against unexpected damage or loss due to events such as fire, flooding theft or vandalism.

Make a secure payment online

Worried about money?

Our professional and confidential money advice service is available free of charge to all customers. Whether you need support with your money or just need a little advice, there are many ways we can help you.

Rent and service charge policy PDF

FAQs about rent and charges

If you live in one of our blocks, you will pay a service charge for maintenance of communal or surrounding areas. This includes cleaning communal areas, external maintenance, fire safety devices, lighting, lifts, and grass cutting. Service charges can be ‘fixed’ or ‘variable’. If you pay a variable service charge, we will consult with you before making any major changes, and you can ask for a summary of costs. Your tenancy agreement will clearly show what services we will provide as part of your rent. If you are on a ‘social’ tenancy, any service charges that you need to pay will be detailed as a separate fixed amount alongside your rent. If you are on an ‘affordable’ or ‘market rent’ tenancy, the service charge is set as part of your rent amount. We review service charges each year and may increase them. When they increase, we always aim to stay in line with Government recommendations to help keep charges affordable for customers. If we cannot do this, we’ll explain why when we write to you. Shared ownership and leaseholder service charges

Some shared owners will pay a service charge for maintenance of communal or surrounding areas. This includes cleaning communal areas, external maintenance, fire safety devices, lighting, lifts, and grass cutting.
Shared owners and leaseholders also pay a service charge for the upkeep, repairs and improvements of buildings, and building insurance.
If you pay a variable service charge, we will consult with you before making any major changes to the amount you pay. Please see point 1.9 of the rent and service charge policy for more information about this.

Leasehold customers are those who have bought their home, usually by taking out a mortgage. They do not pay rent to whg but they are responsible for any service charges that apply to their property.
Leaseholders pay a service charge for the upkeep, repair and improvements of buildings, and building insurance.
If you pay a variable service charge, we will consult with you before making any major changes to the amount you pay. Please see point 1.9 of the rent and service charge policy for more information about this.