Our Customer Voice Team are here to listen to your views and help you shape and influence the services you receive from us.
How to get involved
There are lots of ways you can join our community of involved customers, from taking part in one-off surveys to joining the Board – we’ve created a menu of options to suit all lifestyles.
Join our online community
the loop is your online customer engagement community.
Share your ideas with us, take part in projects that interest you, hear what we do with your feedback and be the first to learn about new opportunities to have your say.
To access the loop simply sign in or sign up to manage your home online.
At our regular customer events, not only will you get to meet new people, it comes with the added benefit of knowing you’re making a difference to your community.
Have your voice heard and find out how you can get involved all year round.
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FAQs
You can see our calendar of events, which provide all kinds of opportunities, here. Or, if you have any ideas for an activity in your community, please email us at customervoice@whgrp.co.uk
We are committed to sharing how customers are influencing and shaping our services. You can get the latest ‘you said, we did’ updates in our Tenant Satisfaction Measures report.
As we want to give everyone the opportunity to share their voice, our menu of engagement activities is designed so you can get involved ‘on the go’. This might be a quick survey or poll but, if you have more time, you can take part in ‘customer voice’ activities at community events or workshops, in your home on a video call or with other customers in focus groups at our offices.
Leasehold customers are those who have bought their home, usually by taking out a mortgage. They do not pay rent to whg but they are responsible for any service charges that apply to their property.
Leaseholders pay a service charge for the upkeep, repair and improvements of buildings, and building insurance.
If you pay a variable service charge, we will consult with you before making any major changes to the amount you pay. Please see point 1.9 of the rent and service charge policy for more information about this.
Please get in touch and tell us how we can support you. We want to make sure our engagement activities are accessible for all customers.
No, it is a voluntary position but we offer various incentives and cover expenses to ensure you are not left out of pocket. For example, we can support with childcare costs. Getting involved is also a great opportunity not just to influence services affecting you and your home, it is also a chance to get to know fellow whg customers, develop new skills and gain valuable experience to boost your job prospects.
A Residents’ Association can make a real difference where you live. Our toolkit has been put together to help you understand what a Residents’ Association is and give helpful guidance on creating and running one successfully.
