Your Tenancy
When you move in to one of our homes you will sign a contract called a tenancy agreement. It explains what we will do as your landlord, and what you must do as a customer.
Your tenancy agreement
Your individual tenancy agreement explains your rights and responsibilities, how your rent and services work and what to do if issues arise.
If you breach your tenancy agreement you risk losing your home.
Here to help with your tenancy
Our priority is to keep customers feeling safe and secure in their homes. Your Community Housing Officer can provide guidance on any housing or tenancy issues.
Ending your tenancy
If you want to end your tenancy, sign in and visit ‘My tenancy’. Or you can complete and return a notice to quit form, or contact us.
Please check your tenancy agreement to see how much notice you need to give.
Customer policies
Our customer policies help you understand your rights, your responsibilities and how we support you as your landlord.
Service standards
Our service standards reflect our commitment to you. They set out what we will do and when in key areas, making it easy to see what you can expect from us.
Right to Buy and Right to Acquire
You may be eligible to buy your whg home at a discount through the government’s Right to Buy or Right to Acquire scheme.
Find out more about the schemes and whether you’re eligible:
Home contents insurance
We offer affordable home contents insurance exclusively for our customers. While we insure the structure of your home through our building insurance, this does not cover your personal belongings.
Home contents insurance helps protect your items against unexpected damage or loss, including fire, flooding, theft, vandalism or burst pipes. You can take out cover through the scheme available to all our customers, or arrange your own policy with another provider.