Repairs update
Find out what we are doing to improve our repairs service.
Our improved repairs service
We know getting your repairs done quickly is a key priority for customers. We have been working hard to reduce the number of repairs we have in progress.
- We’ve recruited an extra 20 colleagues, plus four dedicated glazing specialists to reduce waiting times for window and door repairs.
- We’ve changed how we classify inspections to reduce the number of times a tradesperson needs to visit a property. This helps get the job done in one visit, saving time and improving the overall service.
- We’ve split our responsive repairs team and programmed repairs team into two different teams. This helps us allocate jobs better and plan more efficiently, leading to faster and more accurate responses.
- We’re working through other improvements to the service based on your feedback and will continue to update you on what we are doing.
94.3% of of customers are satisfied
with the repair service they receive
Watch: Our new fleet of vehicles
Could it be a quick fix?
Our self help video guides can help you resolve some common repair problems in the home without the need for an appointment.